FAQ
Welcome to the Old Fortune FAQ page.
Here you will find answers to frequently asked questions regarding orders, delivery, returns, and customer service. If you do not find the answer to your question, our team is happy to help you.
How long does delivery take?
The estimated order fulfillment time is as follows:
Order preparation time: 1–2 business days (Monday–Friday, excluding holidays)
Delivery time: 3–5 business days (Monday–Friday)
Total estimated delivery time: 4–7 business days
Please note that the provided times are approximate and may change depending on the carrier's operations or other external factors. You can find more information in our Shipping Policy.
Do you offer free shipping?
Yes. We offer free shipping on all orders placed within Poland.
Where is Old Fortune located?
Old Fortune operates exclusively as an online store.
Company address:
Kalf 196
1509 BC Zaandam
Netherlands
We serve customers in Poland.
What should I do if the order arrives damaged or incorrect?
If the product arrives damaged, defective, or not as ordered, please contact us within 48 hours of delivery.
Email: info@old-fortune.pl
To expedite the resolution of the issue, please send photos of the problem along with the order number.
Can I cancel my order?
Yes, if the order has not yet been processed or shipped.
For shipped orders, cancellation is no longer possible — you must use the return procedure.
What does the return policy look like?
According to applicable regulations, you can return an order within 30 days of receiving it.
Return conditions:
The product must be unused and in its original condition.
All packaging, tags, and accessories must be returned.
The cost of return is borne by the customer (in case of a change of mind).
Returns of defective or incorrect products are free of charge.
Returns should be sent to the specified address after prior contact.
You can find detailed information in our Return Policy.
When will I receive my refund?
Upon receiving and inspecting the return:
Returns are usually processed within 10 business days.
Funds are returned to the original payment method.
The processing time may vary depending on the bank or payment provider.
Do the products come with a warranty?
We make every effort to offer high-quality products.
If the product turns out to be defective, please contact us, and we will assist you according to our Return Policy.
This does not affect your rights under consumer protection laws applicable in Poland.
How can I contact customer service?
You can contact us through:
Email: info@old-fortune.pl
Phone: +31 636468864
We strive to respond to all messages within 1–2 business days.
Do you ship orders outside of Poland?
Currently, we only deliver within Poland.
Do you have a physical store?
No. Old Fortune operates solely as an online store and does not have a physical retail location.
Can I place a wholesale order?
Yes. For wholesale orders or business collaborations, please contact us via email.
How can I track my order?
After your order is shipped, you will receive an email with the tracking number.
Tracking information may appear in the carrier's system within 24–72 hours.
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Contact information
Website name: https://www.old-fortune.pl/
Company name: Brightwear
Company address:
Kalf 196
1509 BC Zaandam
Netherlands
Warehouse address:
80-298 Gdańsk
Poland
Email address: info@old-fortune.pl
Phone number: +31 636468864
KVK number (Dutch Chamber of Commerce): 67243053
VAT number (Netherlands): NL002381707B61
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Customer service hours:
Monday – Friday: 9:00 – 17:00 (CET)
We strive to respond to all inquiries within 1–2 business days.